BC, CanadaRefund Policies
In case things don't go as planned.
Refund Policies for the 2022.23 Season
IF YOU NEED TO CANCEL
In the event that a guest needs to cancel their trip, our standard cancellation policy applies as follow. Please make sure to contact us at 1.800.663.7080 to notify us of your cancellation and confirm via email as soon as possible.
- If your cancellation is received less than 30 days prior to your trip commencement, all funds are nonrefundable. Selkirk Tangiers will try to resell your seat and if successful will issue you a refund, retaining your deposit. Please note that Selkirk Tangiers cannot guarantee your seat will be resold.
- If your cancellation is received more than 30 days prior to your trip commencement, you will be issued a refund. The deposit amount for the package will be retained.
- Once your package with STHS has commenced, STHS will retain your full payment. We strongly recommend purchasing travel insurance.
- Please note, that any reservation will be cancelled if full payment has not been received by the indicated due date.
IF WE CANNOT FLY
Our goal at STHS is to deliver an exceptional experience that soars above your expectations. However; freezing rain, extreme avalanche/weather conditions or unforeseen circumstances could have you visiting Revelstoke Mountain Resort instead of our tenure. Our operation averages 2-3 “Down Days” per month. If we are unable to take guests heli-skiing on their scheduled day, we have the fairest refund policy in the industry.
5 Run Adventure & Day AStar Package
- In the very rare occasion STHS decides to cancel the evening before your scheduled day, we will try to rebook your trip if we have the availability and your schedule allows. If rebooking is not possible, you will be given a 100% refund.
- If Selkirk Tangiers cancels your trip any time before you embark on your first run, we will issue you a 100% refund and a free 1-day ski pass to Revelstoke Mountain Resort.
- If we start skiing but do not reach the guaranteed number of runs, STHS will refund $224+tax for each run not achieved ($244+tax for the Day Astar package)
- If you only ski 1 run and rebooking is not an option, we will charge a flat rate of $530+tax for the adventure package and $650+tax for the Day Astar package.
10 Run Expedition
- If one of your heli days is cancelled, we will try our best to reschedule you another day.
- If you cannot be rescheduled, your package will be changed to a one day 5 Run Adventure program and the price difference will be refunded. In this scenario, the following guidelines will apply to your new package: Backcountry Safety Briefing will be done on the first day even if it’s a “Down Day.”; If you achieve more than 5 runs, extra runs are $112 + tax per run; Any runs not achieved from the 5 run package will be refunded at the $224 + tax.
- In the rare circumstance we need to cancel both days, we will issue you a full refund.
IF YOU NEED TO CANCEL
In the event that a guest needs to cancel their trip, our standard cancellation policy applies as follow. Please make sure to contact us at 1.800.663.7080 to notify us of your cancellation and confirm via email as soon as possible.
- All payments are 100% refundable if a trip has to be cancelled for any reason before September 1st, 2022.
- After September 1st, 2022 :
- If the cancellation is received more than ten weeks prior to trip commencement, the deposit amount for each package being cancelled will be retained by Selkirk Tangiers as an administration and cancellation fee.
- If the cancellation is received less than ten weeks prior to trip commencement, the total of all payments for that package will be retained by Selkirk Tangiers.
- Please note, that any reservation will be cancelled if full payment has not been received by the indicated due date.
IF WE CANNOT FLY
Every multiday package with Selkirk Tangiers includes a certain amount of guaranteed vertical meters. If the guaranteed vertical target is not reached during your visit due to inclement weather, mechanical helicopter reasons or avalanche conditions, you will be refunded at a rate of $145 plus tax per 1,000 vertical meters. We do not refund guests who do not reach the guaranteed vertical amount due to poor skiing ability or fitness, illness or injury. If you choose not to ski on any given day during your package, you will still be charged for the minimum meters skied by your group.
Guarantee by Package
| Package | Vertical Metres Included | Vertical Metres Guaranteed |
|---|---|---|
| Classic 3 Day | 12,000 metres | 9,000 metres |
| Classic 5 Day | 23,500 metres | 20,000 metres |
| Classic 6 Day | 27,500 metres | 23,500 metres |
When calculating the amount of vertical you would be refunded for if you were unable to ski the vertical included with your package for the reasons listed above, use the “guaranteed vertical” amount. For example:
- You were booked on a 3 Day Classic Package including 12,000 vertical meters and a guarantee of 9,000 vertical meters.
- Due to inclement weather, mechanical helicopter reasons, or avalanche hazard, you were only able to ski 8,000 vertical meters over the length of your package.
- Therefore the difference between the guaranteed 9,000 vertical meters on your package and what you skied was 1,000 vertical meters. You would be refunded for $145 plus tax.
Conditional Credit Policy
In rare cases, circumstances can arise that impact the total amount of vertical that can be skied during a heli ski trip with Selkirk Tangiers. In these situations, STHS will provide a conditional credit to guests. The additional credit must be left on account and is applicable for future heli skiing trips. It is provided if, for reasons of mechanical breakdown, inclement weather or avalanche conditions, you have skied less than:
| Package | Vertical Metres | Credit Refund |
|---|---|---|
| Classic 3 Day | 7,200 metres | $500 |
| Classic 5 Day | 14,000 metres | $800 |
| Classic 6 Day | 16,500 metres | $950 |
This credit is in addition to the vertical meter refund. This will be kept on account with STHS and can be used towards future STHS heliski package bookings within the next two years. After two years the credit will expire and is non-refundable. The credit is also non-transferable and applies to the person who made the original booking only.
IF YOU NEED TO CANCEL
In the event that a guest needs to cancel their trip, our standard cancellation policy applies as follow. Please make sure to contact us at 1.800.663.7080 to notify us of your cancellation and confirm via email as soon as possible.
- All payments are 100% refundable if a trip has to be cancelled for any reason before September 1st, 2022.
- After September 1st, 2022 :
- If the cancellation is received more than ten weeks prior to trip commencement, the deposit amount for each package being cancelled will be retained by Selkirk Tangiers as an administration and cancellation fee.
- If the cancellation is received less than ten weeks prior to trip commencement, the total of all payments for that package will be retained by Selkirk Tangiers.
- Please note, that any reservation will be cancelled if full payment has not been received by the indicated due date.
IF WE CANNOT FLY
Every multiday package with Selkirk Tangiers includes a certain amount of guaranteed vertical meters. If the guaranteed vertical target is not reached during your visit due to inclement weather, mechanical helicopter reasons or avalanche conditions, you will be refunded at a rate of $190 plus tax per 1,000 vertical metres. We do not refund guests who do not reach the guaranteed vertical amount due to poor skiing ability or fitness, illness or injury. If you choose not to ski on any given day during your package, you will still be charged for the minimum metres skied by your group.
Guarantee by Package
| Package | Vertical Metres Included | Vertical Metres Guaranteed |
|---|---|---|
| Small Group 3 Day | 15,000 metres | 12,750 metres |
| Small Group 5 Day | 25,000 metres | 21,250 metres |
| Small Group 6 Day | 30,000 metres | 25,500 metres |
When calculating the amount of vertical you would be refunded for if you were unable to ski the vertical included with your package for the reasons listed above, use the “guaranteed vertical” amount. For example:
- You were booked on a 3 Day Small Group Package that includes 15,000 vertical metres and a guaranteed vertical of 12,750 vertical metres.
- Due to inclement weather, mechanical helicopter reasons, or avalanche hazard, you were only able to ski 11,750 vertical metres over the length of your package.
- Therefore the difference between the guaranteed 12,750 vertical metres on your package and what you skied was 1,000 vertical metres. You would be refunded for $190 plus tax.
Conditional Credit Policy
In rare cases, circumstances can arise that impact the total amount of vertical that can be skied during a heli ski trip with Selkirk Tangiers. In these situations, STHS will provide a conditional credit to guests. It is provided if, for reasons of mechanical breakdown, inclement weather or avalanche conditions, you have skied less than:
| Package | Vertical Metres | Credit Refund |
|---|---|---|
| Small Group 3 Day | 9,000 metres | $500 |
| Small Group 5 Day | 15,000 metres | $800 |
| Small Group 6 Day | 18,000 metres | $950 |
This credit is in addition to the vertical meter refund. This will be kept on account with STHS and can be used towards future STHS heliski package bookings within the next two years. After two years the credit will expire and is non-refundable. The credit is also non-transferable and applies to the person who made the original booking only.
IF YOU NEED TO CANCEL
In the event that a guest needs to cancel their trip, our standard cancellation policy applies as follow. Please make sure to contact us at 1.800.663.7080 to notify us of your cancellation and confirm via email as soon as possible.
- All payments are 100% refundable if a trip has to be cancelled for any reason before September 1st, 2022.
- After September 1st, 2022 :
- If the cancellation is received more than ten weeks prior to trip commencement, the deposit amount for each package being cancelled will be retained by Selkirk Tangiers as an administration and cancellation fee.
- If the cancellation is received less than ten weeks prior to trip commencement, the total of all payments for that package will be retained by Selkirk Tangiers.
- Please note, that any reservation will be cancelled if full payment has not been received by the indicated due date.
IF WE CANNOT FLY
Every private heliski package with Selkirk Tangiers includes a certain amount of guaranteed flight time. If this guarantee is not reached during your group’s visit due to inclement weather, mechanical helicopter reasons or avalanche conditions, each group will be refunded at a rate of $3,400 plus tax per hour (or portion of an hour) for Private AStar packages. We do not refund groups who do not reach their guaranteed flight time due to poor skiing ability or fitness, illness or injury. If a guest chooses not to ski on any given day during the package, the groups will still be charged for the flight time used by the other members of the group.
Guarantee by Package
| Package* | flight time Included | flight time Guaranteed |
|---|---|---|
| Private 3 Day | 4.5 hours | 3.0 hours |
| Private 4 Day | 6.0 hours | 4.0 hours |
| Private 5 Day | 7.5 hours | 5.0 hours |
| Private 6 Day | 9.0 hours | 6.0 hours |
| Private 7 Day | 10.5 hours | 7.0 hours |
When calculating the amount you would be refunded if you were unable to use the flight time included with your package for the reasons listed above, use the “guaranteed” amount. For example:
- You booked a 3 Day A Star Package that includes 4.5hrs flight time with a guarantee 3.0hrs.
- Due to inclement weather, mechanical helicopter reasons, or avalanche hazard, you were only able to fly 2.8hrs for the duration of your package.
- Therefore the difference between the guaranteed 3.0hrs flight time on your package and what you actually flew was 0.2hrs. Your group would be refunded 0.2hrs x $3,400, so $680 + tax.
Conditional Credit Policy
In rare cases, circumstances can arise that seriously impact the total amount of flight time that can be used during a heli ski trip with Selkirk Tangiers. In these situations, STHS will provide a conditional credit to guests. It is provided if, for reasons of mechanical breakdown, inclement weather or avalanche conditions, you have flown less than:
| Package* | flight time guaranteed | Credit Refund |
|---|---|---|
| Private 3 Day | 2.1 hours | $1,800 |
| Private 4 Day | 2.8 hours | $2,400 |
| Private 5 Day | 3.5 hours | $3,000 |
| Private 6 Day | 4.2 hours | $3,600 |
| Private 7 Day | 4.9 hours | $4,200 |
This credit is in addition to the refund and is per group. This will be kept on account with Selkirk Tangiers and can be used towards future heli ski package bookings within the next two years. After two years the credit will expire and is non-refundable. The credit is also non-transferable and applies to the group/person who made the original booking only.
*These included/guaranteed hours are based on 1-group privates. For hours included/guaranteed for 2-group privates, please inquire with STHS sales staff.
Trip Insurance
Please note that we encourage all guests to secure their own travel insurance to protect them in the event they would need to cancel their trip. Additionally, we strongly recommend purchasing medical/evacuation insurance. You can inquire with your personal insurance provider to see what your options are. Alternatively, we have worked with a local travel agency for over 15 years that offers affordable insurance which can give you peace of mind while on your skiing adventure. Please contact Uniglobe Specialty Travel: 1.866.667.0811 or by email at revelstoke@uniglobespecialty.com.
