Wholesaler Guide

How to sell STHS Heli Ski Packages - Step-by-Step for Wholesale Agents

Looking to book guests with STHS? This guide walks you through the process step by step, so you can get your bookings done quickly and easily. We’ve included all the instructions, forms, and resources you’ll need along the way!

If you need a hand or have any questions, please reach out to our reservations team at reservations@selkirk-tangiers.com.

step 1: qualify the guest

  1. Determine the guest’s skiing or snowboarding ability level, including their experience in powder snow and tree skiing.
  2. Identify any potential suitability concerns, including guests who:
    • Self-identify as Intermediate or low Advanced skiers/riders.
    • Have no previous heli-skiing, cat-skiing, or backcountry skiing/riding experience.
    • Have little or no powder skiing/riding experience.
    • Are not comfortable skiing/riding in trees.
    • Have only been skiing/riding for a few years.
    • Participate in skiing/riding infrequently (approximately 0–6 days per season).
  3. Confirm physical fitness and heli ski experience (if any).
  4. Ask about group size, preferred travel dates, and how many days of skiing they are looking for.
  5. Inquire if there are any minors in the group (under 19 years of age).
  6. If any of the above suitability concerns apply, contact the STHS Reservations Team for further review before confirming package recommendations.

step 2: present the package options

  1. Share available package types (e.g., Day-Heli, Multi-Day, Private, Pinnacle).
  2. Use the rack rate pricing charts on our website which show price fluctuations in accordance with dates.
    • *Note: This is NOT an availability chart.
    • *Pinnacle package pricing is not online and must be acquired through our reservations team).
  3. Refer to the package roster for package start dates and rotation information.
  4. Highlight what’s included. This is package dependent (e.g., Day-Heli vs. Multi-Day; accommodations, meals, etc…).
  5. Clarify what’s not included. This is package dependent (e.g., Day-Heli vs Multi-Day; accommodations, meals, flights, shuttles, gratuities, travel insurance).

step 3: check availability & Request a Hold

  1. Contact our reservations team to confirm space for the preferred dates and package.
  2. If your guest(s) requires time to finalize their decision, wholesalers may request a temporary seat hold from our Reservations Team. Availability holds are not automatic and are subject to approval and expiry dates set by STHS.

step 4: Send Booking Forms

  1. Complete all guest qualification and ability vetting prior to sending booking forms. Wholesalers will not have visibility into information submitted by guests through the online booking forms.
  2. Send the appropriate online booking form link to all guests using the resources provided on this page.
  3. If a minor will be attending, provide the required minor information document and minor consent form(s).
  4. Once booking forms have been sent, notify the STHS Reservations Team by email.
  5. If guest names have not already been provided, include the full name of every guest in the booking so STHS can correctly match submitted forms to the reservation request.
  6. STHS will monitor incoming booking forms and follow up directly regarding any missing information or suitability concerns.
  7. Once ALL required forms have been received and reviewed, STHS will issue an invoice for the applicable deposit/payment in accordance with the Terms & Conditions.
  8. Booking confirmation will be issued once all required forms have been received and the deposit/payment has been processed by STHS.

step 5: support pre-trip preparation

  1. Provide package itinerary to guest upon confirmation. These are found under the ‘Forms and Resources’ tab on this page.
  2. Share electronics policy and safety video link 2 weeks prior to trip commencement.
  3. Ensure final payment is received by the deadline on invoice (4 weeks out for Multi-Day packages).

step 6: stay in touch

  1. Be available to answer guest questions or assist with add-ons (e.g., transfers).
  2. Please use our website for additional information or direct guests to the the following helpful pages:
  3. Contact our reservations team if any changes arise to the booking.